Any book can be returned for the reasons listed below and if it is in mint condition. You must notify us within 21
days of dispatch of the item that you intend to return it.
1. Reasons for returning books:
Books will be deemed as fit to be returned if:
i. The book arrived damaged
ii. The book was bought for someone as a gift and they wish to return it
iii. The book content was not as per customer expectations
The customer will be liable for all shipping costs. However, should the book arrive damaged, Matoyana will be
liable for all shipping costs.
2. State of the returned book
Returned books will be deemed fit for a refund if:
i. The book has never been used
ii. The book arrives torn or damaged and this is not of the customer’s doing
3. Returns process
Step 1: The customer should inform Matoyana in writing should they wish to return a book, within 21 days and
state the reason. Email your query to: info@matoyana.co.za or call: +27 76 872 2599
Step 2: Package the book in the delivery bag, include the delivery slip and all supporting documents that came with
the book
Step 3: Dispatch the book. All returned books should be addressed to:
Matoyana (Pty) Ltd
GEN Africa Building
22 Sloane Street
Bryanston
2191
4. Payment of returned books
Upon receipt of the returned book, Matoyana will examine the book based on the reason of return. If the book is
found to be in good shape, Matoyana will process the payment within 14 working days. Matoyana will process the
payment in the following ways:
i. If the payment was made through the website or using a credit card, the amount due to you will be
transferred to the account used to make the payment
ii. If you made a card payment or transferred via instant EFT and other payment methods (bitcoin, voucher),
please include your account details when returning the book
iii. Matoyana will refund the shipping costs incurred by the customer only where applicable (refer to point 1)

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22 Sloane Street, Bryanston, Sandton
+27 76 872 2599
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